For any enquiries about our products or your order, please read the Frequently Asked Questions below. If you do not find what you were looking for, or if you just want to get in touch, please use our contact us page. We will get back to you as soon as possible.
| Q. | How do I receive my order? |
| A. | Within a few minutes, you will receive an email containing a download link for the full version and an accompanying serial number. |
| Q. | Do you charge for shipping and handling? |
| A. | No, the product is delivered via an internet download. |
| Q. | What if I want it on a CD, too? |
| A. | When ordering you can request an eCD via e-mail which will be delivered to you for an extra $27.95 |
| Q. | How big is the download? |
| A. | All application download are smaller than 100 mb. |
| Q. | I'd like to purchase your product(s). What are the possible payment methods? |
| A. | You can pay by major credit card online, or wire transfer. We recommend paying by credit card, as this is the fastest, most convenient and secure payment method. |
| Q. | What is your refund policy? |
| A. | At x-this.com we want you to be happy with your purchase. That is why we encourage you to try out our products and technical support free of charge for minumum 30 days before you make a decision regarding the purchase. By making the most of these free evaluations, you can fully test the software and make sure that it does everything you need. If you have questions while you evaluate the software, please don't hesitate to contact our support staff. Because of this free evaluation practice, we do not refund or exchange software purchases. Once we have created a key file for you and emailed it to the address specified during your order, the software is considered delivered and opened, therefore making it non-returnable. If you have any questions prior to your purchase, please contact us. |
| Q. | Do you have a reseller in my country? |
| A. | Please visit the Partners page to find out. Regardless of whether there is a reseller in your country, you can always purchase directly from us, no matter in which country you reside. We will always be able to offer a suitable method of payment and deliver the products to you. |
| Q. | Do I have to back up my downloaded software? Can I get another copy from you later? |
| A. | No, you don't have to back up the downloaded software. You can always download it from our Web site. It's advisable to back up the registration key file, but only for the sake of saving your own time in case you lose it, as you'd have to request a new one from us. We'll send you a replacement should you need it. |